Customer Success Team
Get Expert Support When You Need It Most.
BoardSite’s Customer Success Team understands that effective board portals require more than just software—they require ongoing support that helps boards maximize their governance effectiveness. Our team is committed to your success every step of the way.
Access help through multiple convenient channels.
Get assistance through live chat during business hours for immediate questions, or submit detailed inquiries via email for comprehensive responses. Our support team understands board governance challenges and can provide both technical assistance and practical guidance.
Receive proactive guidance for better outcomes.
Beyond fixing problems, our Customer Success Team helps boards identify opportunities to improve their governance processes using BoardSite’s full capabilities. We share best practices from other successful boards and suggest features that align with your specific needs.
Get rapid resolution when issues arise.
Board deadlines don’t wait for technical problems to be resolved. Our support team prioritizes board portal issues based on urgency and impact, ensuring that critical governance activities can proceed without disruption.
Contact Support:
- Live Chat: Available during business hours through your BoardSite dashboard
- Email Support: [email protected] for detailed inquiries and non-urgent requests
- Response Times: Live chat responses within minutes during business hours; email responses within 4 hours for urgent issues, 24 hours for standard requests
Empower your Board Now!
Get your Board on the same page with BoardSite for your organization today.